FAQ

Delivery is made within 48 hours in Quebec and 3-5 business days throughout Canada.

Shipping costs are calculated at the time of ordering.

The easiest form of payment is credit card. We accept Visa and Mastercard and Paypal. The online store does not save your credit card data.

We attach great importance to security during transactions. Your data is transmitted only in encrypted form, so that third parties cannot read it. Your credit card payment is processed by a certified security partner.

Simply enter your promo code in the box provided when paying your bill.

If you have registered in our online shop, you can view your personal data and order data under the tab “Malades de Pêche account” after logging in. For each order, you are informed whether it has already been paid or whether it is being shipped. We send you an email when your order is ready and a second email as soon as the goods leave our warehouse (shipping confirmation).

If you are not registered in our online shop, you will not be able to view your order online at a later date. You will, however, be informed of the progress of your order by email.

Back

To be able to return merchandise, your item:

• Must be unused,
• Must be in the same condition you received it,
• Must be in original packaging,
• Must be returned within 30 days of delivery.

Several products cannot be returned:

• Perishable goods, such as food, flowers or magazines,
• Products for intimate or sanitary use,
• Dangerous products, gases or flammable liquids,
• Gift cards,
• Downloadable software.

To make a return, you must provide us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Full or partial refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of time.

There are certain situations where only a partial refund is granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Late or missing refund

If you haven’t received your refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company, it may take some time before your refund is officially posted.
• Contact your bank, as there is often some processing time before a refund is posted.
• If, after completing these three steps, you still have not received your refund, please contact us by email ( info@maladesdepeche.com ).

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. In this case, if you wish to exchange it for the same item, send us an email ( info@maladesdepeche.com ) and return your item to the following postal address: 116 rue des distributeurs, Val-d’Or, Quebec, JNP6Y1, Canada.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return a product, you must send it by mail to the following address: 116 rue des distributeurs, Val-d’Or, Quebec, JNP6Y1, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Simply click on “Contact” in the online store. You can ask your questions to our customer service team via the contact form or by writing to us directly by email (info@maladesdepeche.com).

Malades de Pêche lures are available in several stores throughout Quebec. Please consult the “Participating Store” tab to find the retailer closest to you.